Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Absolutely! No animal testing here! We also take pride in ensuring the products we sell are sourced and obtained in a responsible and sustainable way.
While we have a shipping profile set for each item, we typically send out same or next day. Our customers always come first; we typically stop all work to get orders out as quickly as possible. Please note that we will work with FedEx if a quicker delivery is requested, just send a message! :)
We worked really hard to offer products with attractive packaging, and to ship them quickly so we ask our customers to do their part to ensure they do everything they can to receive them.
If your package was marked delivered please check with others in your home, neighbors, or contact the local carrier.
If you still don't find your package, open a case with Etsy. We will not automatically issue a refund or cancel the order.
If your package is floating in the USPS stratosphere for more then 15 days we will file an insurance claim and try to resolve issues quickly. We do not reimburse before a case has been filed.
If your package was returned to us with an incorrect address, you will be required to cover the additional postage.
Reviews are everything to us! Reviews tell us if we are hitting the mark with our customer service in terms of quality of product, service and speed of shipping.
If you feel can't leave a 5-star review please contact us immediately with any issues so we can try to resolve them and ensure you love your purchase!
In order for an Etsy seller to make up for one 4-star review we must receive 19 5-star reviews! So even if we have a happy customer with 4 stars it really hurts us sellers to receive anything less than 5 stars.
We like to use biodegradable materials as often as possible. Oftentimes we will reuse and recycle packing materials from vendors to help reduce waste in landfills.